Privacy Policy

This Privacy Policy describes how Rainbow Logistics Inc. (“we”, “our”, or “us”) collects, uses, and shares information from users of our websites, mobile applications (including the TongLink app), SMS communications, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this policy.

本隐私政策说明 Rainbow Logistics Inc.（以下简称“我们”）如何收集、使用和共享网站、移动应用（含 TongLink）、短信通讯及相关服务（统称“服务”）的用户信息。

使用本服务即表示您同意本政策所述的处理方式。

We collect information in the following categories:

• Account information: name, email, phone number, employee ID, customer code
• Operational data: container numbers, BL/AWB numbers, appointment times, gate transactions, driver assignments, warehouse activities
• Location data (drivers only, with consent): real-time GPS coordinates while a delivery task is in progress, used solely to provide ETA notifications and verify task completion
• Photos and documents: bills of lading, delivery proofs (POD/EIR), devanning sheets, attendance check-in photos
• Device information: device model, OS version, app version, push notification tokens
• Communications: SMS messages sent through our notification system, support emails

We do not knowingly collect information from individuals under 13 years of age.

我们收集以下类别的信息：

• 账户信息：姓名、邮箱、手机号、员工编号、客户编号
• 业务数据：海柜柜号、提单号、预约时间、码头进出闸记录、司机派单、仓库作业
• 位置数据（仅司机端，需明确授权）：执行运输任务期间的实时 GPS 坐标，仅用于提供 ETA 通知和验证任务完成
• 照片和文件：提单、提货凭证（POD/EIR）、拆柜单、考勤打卡照片
• 设备信息：机型、系统版本、App 版本、推送通知 Token
• 通讯记录：通过我们通知系统发送的短信、支持邮件

我们不会有意收集 13 岁以下未成年人的信息。

• Provide and operate the Services (assign tasks, track containers, process devanning, generate reports)
• Send operational notifications via SMS, email, or push notification (e.g., container availability, schedule changes, ETA alerts)
• Communicate with terminals, carriers, and customs as required to fulfill shipments
• Improve service quality, troubleshoot issues, and prevent fraud
• Comply with legal obligations (tax records, transportation regulations, audits)

• 提供和运营服务（派单、柜子追踪、拆柜处理、报表生成）
• 通过短信、邮件、推送通知发送业务通知（如柜可提、时间变更、ETA 提醒）
• 为完成运输与码头、船公司、海关等通讯
• 提升服务质量、问题排查、欺诈防范
• 遵守法律义务（税务记录、运输法规、审计）

We send SMS notifications related to your business activity:

• For drivers: appointment changes, ETA reminders, task assignments
• For warehouse staff: container arrival, devanning completion, urgent alerts
• For customers: container status updates, delivery notifications

Message frequency varies based on your role and activity. Standard message and data rates may apply.

Opt-out: Reply STOP to any message to unsubscribe. Reply HELP for assistance. SMS data is not shared with third parties for marketing purposes.

我们发送与您业务相关的短信通知：

• 司机：约时间变更、ETA 提醒、新任务分配
• 仓库员工：柜到仓、拆柜完成、紧急提醒
• 客户：柜状态更新、配送通知

短信频率因角色和业务量而异，可能产生标准短信与数据费用。

取消订阅：回复 STOP 即可退订，回复 HELP 获取帮助。短信数据不会出于营销目的共享给第三方。

The TongLink driver app collects location only when a task is active (status “in transit”) and only with explicit user consent at first launch. Specifically:

• Foreground: when you tap “Start Trip”, GPS is captured to record trip starting point
• Background: periodic GPS updates (every 1-5 minutes) only while a task is in progress, to compute ETA for warehouse arrival notifications
• Location collection stops automatically when the task is marked completed

You may revoke location permission at any time in your device settings. Without location permission, ETA notifications will be unavailable but the rest of the app remains functional.

TongLink 司机端仅在任务进行中（状态“运输中”）且经用户首次启动明确授权后才收集位置。具体：

• 前台：点击“开始运输”时记录起点 GPS
• 后台：仅任务进行中每 1-5 分钟更新 GPS，用于计算到仓 ETA
• 任务完成标记后自动停止收集

可随时在设备设置中撤销位置权限。撤销后 ETA 通知不可用，但 App 其他功能不受影响。

We share information only as needed for the Services:

• Terminals & Carriers: container numbers, appointment times, license plates—necessary to dispatch and pick up your cargo
• Service providers: SMS gateway (Twilio), cloud hosting (AWS/Vercel), document storage (S3), GPS tracking (Jimi). These providers are bound by data protection agreements.
• Legal: when required by law, court order, or to protect rights and safety

We do not sell personal information to third parties.

我们仅在服务必需的范围内共享信息：

• 码头与船公司：柜号、预约时间、车牌——派单提柜必需
• 服务提供商：短信网关（Twilio）、云托管（AWS/Vercel）、文档存储（S3）、GPS 追踪（Jimi），均受数据保护协议约束
• 法律要求：法律法规、法院命令、为保护权利安全等情况

我们不会将个人信息出售给第三方。

We retain personal information as long as needed to provide the Services and comply with tax/transportation regulations (typically 7 years for shipping records). Drivers' real-time location data is summarized into trip events and the raw GPS log is purged after 90 days. Account information is removed within 60 days of an account deletion request, except where retention is legally required.

我们保留个人信息以提供服务并遵守税务/运输法规（运输记录通常 7 年）。司机实时位置原始 GPS 日志保留 90 天后会自动清除，仅汇总为行程事件保存。账户信息在收到删除请求后 60 天内删除，法律要求保留的除外。

California Residents (CCPA): You have the right to know what personal information we collect, request deletion, opt out of any sale (we don't sell), and non-discrimination for exercising your rights.

For all users: you may request access to, correction of, or deletion of your data by contacting us at the address below.

加州居民（CCPA）：您有权了解我们收集的个人信息、请求删除、拒绝出售（我们不出售），且行使权利不受歧视。

所有用户均可通过下方联系方式请求访问、更正或删除您的数据。

We use industry-standard security measures including HTTPS encryption, encrypted token storage (iOS Keychain / Android Keystore), bcrypt password hashing, and access controls. No system is 100% secure; please report suspected breaches to the contact below.

我们采用行业标准安全措施，包括 HTTPS 加密、密钥库加密存储（iOS Keychain / Android Keystore）、bcrypt 密码哈希、访问控制。无任何系统能 100% 安全，如怀疑发生数据泄露请通过下方联系方式上报。

We may update this Policy from time to time. The latest version will always be posted at this URL with an updated “Last updated” date. Material changes affecting how we use your data will be communicated through email or in-app notification where appropriate.

我们可能不时更新本政策。最新版本始终发布在本页面，并标注“最后更新”日期。涉及数据使用方式的重大变更会通过邮件或 App 内通知告知。

For privacy questions, data requests, or concerns:

隐私问题、数据请求或反馈：